Thought Leadership Article: “Surge Capability to Keep Pace with More Demand for Citizen Services” - MarCom Awards


Falls Church, VA
Maximus enables citizens around the globe to successfully engage with their governments at all levels and across a variety of programs by delivering innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of efficiency.

About Project

This article was published on Federal Computer World (FCW) and was written due to the impact COVID-19 has had on how people interact with government – whether that be federal, local, or state. As the leading provider of contact center services to the U.S. Federal government, Maximus is uniquely positioned to help agencies keep pace with the new surge needs for the general public.

In this thought leadership piece, written by Maximus Senior Vice President of Federal Civilian Agencies, Evan Davis walks us through the new demands of what agencies and contractors face as they adapt to their “new normal.”